Assess your support performance at a glance using real-time statistics
- The Live Management Dashboard is a powerful analytical tool for assessing the status of your customer service at any time, without the need for report generation.
- Selected metrics can be displayed in an ergonomic and user-friendly manner, and all graphs and charts are drillable, allowing baseline statistics to be discovered for critical KPIs.
- Pearl Service Desk is web-based so there is no complex or expensive implementation, everthing happens in your browser. The dashboard is quick and easy use for new and existing Pearl users.
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